fg61 Privacy Policy

1. Introduction

fg61 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at fg61.io. This Privacy Policy describes how fg61 collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who visit, register on, or use any service offered through the fg61 platform.

This Policy applies to all Bangladesh players and any other individuals whose personal data is processed by fg61 in connection with the platform. It forms part of our wider Terms & Conditions. By creating a fg61 account or using any of our services, you acknowledge that you have read and understood this Privacy Policy.

fg61 is committed to processing personal data responsibly, transparently, and in accordance with applicable data protection principles. We review and update this Policy periodically to ensure it accurately reflects our data practices. When material changes are made, registered players are notified by email prior to the changes taking effect.

2. Data We Collect

fg61 collects the following categories of personal data in connection with your use of the platform:

2.1 Identity Data

• Full legal name (first name, last name)
• Date of birth (used for age verification — players must be 21 or older)
• National Identity Card (NID) number or passport number
• Copies of government-issued photo identification submitted during KYC verification
• Profile photograph where submitted as part of KYC documentation

2.2 Contact Data

• Email address
• Mobile phone number (including the Bangladesh country code +880)
• Residential address (city, district, division — e.g., Dhaka, Chittagong, Sylhet, Khulna)

2.3 Financial Data

• Mobile financial service account identifiers associated with bKash, Nagad, Rocket, or Upay (account numbers used for deposits and withdrawals in Bangladeshi Taka)
• Bank account details where bank transfer is used (Dutch-Bangla Bank, City Bank, BRAC Bank)
• Deposit and withdrawal transaction records, amounts, and timestamps
• Account balance history and wagering activity summaries

2.4 Technical Data

• IP address and approximate geolocation at time of login and session activity
• Device type, operating system, browser type and version
• Session identifiers, login timestamps, and session duration data
• Referral source and campaign tracking identifiers (where applicable)

2.5 Behavioural Data

• Game play history including games accessed, bet amounts, and outcomes
• Sports betting market selections, wager amounts, and settlement records
• Bonus usage and wagering requirement progress data
• Responsible gaming tool settings (deposit limits, self-exclusion preferences)

2.6 Communications Data

• Records of correspondence between you and fg61 customer support via email or live chat
• Complaint submissions and resolution records
• Survey responses and feedback provided voluntarily

3. How We Collect Your Data

3.1 Directly From You

The majority of personal data fg61 holds about you is provided directly by you when you: register a fg61 account; complete identity verification (KYC); make a deposit or withdrawal; contact our customer support team; participate in promotions or complete surveys; or configure responsible gaming tools in your account settings.

3.2 Automatically During Use

When you access and use the fg61 platform, certain technical and behavioural data is collected automatically through server logs, session management systems, and analytics tools. This includes your IP address, device identifiers, and in-session activity data. This automatic collection is necessary for the secure and reliable operation of the platform.

3.3 From Third Parties

fg61 may receive limited personal data from third-party service providers in the following circumstances:

• Identity verification providers: Confirmation of identity document authenticity during KYC checks.
• Payment processors: Transaction status confirmations from bKash, Nagad, Rocket, Upay, and supported banks, sufficient to reconcile deposits and withdrawals to your account.
• Fraud prevention services: Risk scoring data to assist in identifying potentially fraudulent account activity.
• Marketing affiliates: Where you arrived at fg61 via an affiliate link, the affiliate may share a pseudonymous tracking identifier with us for commission attribution purposes. No sensitive personal data is received from affiliates.

4. How We Use Your Data

fg61 uses the personal data we collect for the following purposes:

fg61 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human review. Our fraud detection systems flag accounts for human review rather than taking automated action independently.

5. Legal Basis for Processing

fg61 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and fg61 — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable law — including anti-money laundering obligations, age verification requirements, and record-keeping duties.
• Legitimate interests: Processing necessary for fg61's legitimate business interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights and freedoms.
• Consent: Where fg61 relies on your consent as the legal basis for a specific processing activity (such as optional marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6. Data Sharing & Disclosure

6.1 Third-Party Service Providers

fg61 shares personal data with carefully selected third-party service providers who assist in operating the platform. These providers are contractually bound to process data only on fg61's instructions and to maintain appropriate security standards. Categories of providers include:

• Payment processing services (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank)
• Identity and age verification (KYC) service providers
• Fraud detection and risk management services
• Cloud hosting and server infrastructure providers
• Customer support platform providers
• Game studio and live casino content providers (e.g., Evolution Gaming, Ezugi, Pragmatic Play, NetEnt)

6.2 Legal Disclosures

fg61 may disclose personal data to competent authorities, regulators, law enforcement agencies, or courts where required to do so by applicable law, legal process, or in order to establish, exercise, or defend legal rights. fg61 will inform you of such disclosures wherever legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of fg61's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the identity of the new data controller prior to your data being processed under materially different terms.

6.4 What We Never Do

7. Payment Data & Financial Transactions

All deposits and withdrawals on fg61 are processed in Bangladeshi Taka (৳) via mobile financial services (bKash, Nagad, Rocket, Upay) or supported bank transfers. fg61 does not store full payment credentials on its own servers. Transaction data is handled by our payment processing partners under their own security and compliance frameworks.

fg61 retains transaction records — including deposit amounts, withdrawal requests, and settlement confirmations — for the period required by our anti-money laundering obligations and internal audit requirements. These records are accessible to you via your account transaction history and, upon written request, through our customer support team.

All financial data is transmitted using 256-bit SSL encryption. fg61 employs real-time transaction monitoring to detect unusual financial activity. Transactions that trigger fraud or AML alerts are reviewed by our compliance team before processing is completed or funds are released.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the fg61 platform. They allow the platform to recognise your device, maintain your session, remember your preferences, and collect aggregate usage data for performance analysis.

8.2 Types of Cookies Used by fg61

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without breaking platform functionality.
• Performance cookies: Collect anonymised data about how players navigate the platform — pages visited, session duration, error events. Used to improve platform performance and user experience.
• Functional cookies: Remember your preferences such as language settings and responsible gaming configurations between sessions.
• Analytics cookies: Used by fg61's internal analytics tools to understand aggregate player behaviour and optimise game and feature offerings.

8.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will impair your ability to log in and use the platform. fg61 does not use third-party advertising or cross-site tracking cookies.

9. Data Retention

fg61 retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

• Active account data: Retained for the lifetime of your fg61 account and for a period of five (5) years following permanent account closure.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of the transaction in accordance with anti-money laundering record-keeping requirements.
• KYC identity documents: Retained for five (5) years following account closure or the completion of the last transaction, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Technical and log data: Retained for a maximum of twelve (12) months from the date of collection, after which it is aggregated and anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical and business improvement purposes as it can no longer be used to identify you.

10. Your Data Rights

As a fg61 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond in full within 30 calendar days on Bangladesh Standard Time (BST, UTC+6).

• Right of access: You may request a copy of the personal data fg61 holds about you, together with information about how it is being used.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held by fg61. Where possible, corrections can be made directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal obligations to retain certain records.
• Right to restrict processing: You may request that fg61 restrict processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider, where technically feasible.
• Right to object: You may object to processing based on legitimate interests. fg61 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of prior processing.

11. Security Measures

fg61 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and fg61 servers
• AES-256 encryption for sensitive data stored at rest on fg61 infrastructure
• Multi-factor authentication requirements for all internal administrative access to player data systems
• Role-based access controls limiting data access to authorised personnel with a demonstrated operational need
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• 24/7 intrusion detection and real-time security monitoring of platform infrastructure
• Formal data breach response procedures with defined notification timelines

Despite these measures, no internet-based system can be guaranteed to be entirely secure. In the unlikely event of a data breach that poses a risk to your rights, fg61 will notify affected players without undue delay and take all reasonable steps to contain the breach and mitigate potential harm.

You also play an important role in account security. You must keep your fg61 password confidential and not share it with any third party. If you suspect that your account has been compromised, contact [email protected] immediately.

12. Minors & Age Restriction

The fg61 platform is strictly intended for adults aged 21 and above. fg61 does not knowingly collect personal data from individuals under the age of 21. Registration is prohibited for anyone below this age threshold, and age verification (KYC) is conducted for all accounts prior to withdrawal processing.

If fg61 discovers or has reason to believe that an account has been registered by an individual under 21 years of age, that account will be immediately suspended, any deposits returned where possible, and all data associated with the account deleted in accordance with our retention policy. If you believe a minor has registered on fg61, please notify us immediately at [email protected] so that appropriate action can be taken without delay.

13. Changes to This Privacy Policy

fg61 reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, platform features, or applicable legal requirements. The version number and effective date at the top of this document indicate the currently applicable version.

When material changes are made to this Policy — particularly changes that affect how your personal data is used or your rights in relation to it — fg61 will notify registered players by email to the address associated with their account, and will post a prominent notice on the fg61 platform, no less than 14 days before the changes take effect. Your continued use of the fg61 platform following the effective date of revised terms constitutes your acknowledgement of the updated Policy.

If you do not agree with the changes, you may close your account in accordance with the Terms & Conditions before the revised Policy takes effect. Requests to close an account should be directed to [email protected].

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or fg61's data practices, please contact our customer support team. We take all privacy enquiries seriously and aim to provide a full response within 30 calendar days of receipt.

For urgent security concerns — such as suspected unauthorised access to your account — please contact us immediately at [email protected] and include "URGENT SECURITY" in the subject line. Our security team monitors this inbox around the clock on Bangladesh Standard Time.